The True Lesson From Comcast Hiring is Everything - Workology

The True Lesson From Comcast Hiring is Everything Hiring is Everything Have you spent eight minutes of your time listening to the brutal customer service retention call between tech journalist, Ryan Bock and the retention specialist? The call itself is brutal and hard to listen to. At times, I was agonizing and wondered how Ryan, wasnt demanding to speak to a supervisor or using obscenities on the call. I dont have the patience or time to waste listening to that guy when I have a business Im running. Ive had to deal with retention specialists before including Comcast when we relocated last year, and I can assure you that we never dealt with anything like Ryan experienced himself before. My guess is the retention specialist was compensated for not only converting that customer to sticking around but also the time spent on the call. The longer the call, the more likely they will be retained. Plus, Ryan is a journalist looking for an unbelievable news story. Hiring is Everything If you havent listened to the call, its below. The lesson from Comcast is about a lot of things, but the heart of the matter for me is that hiring is everything. Not just hiring the right contractor or retention specialist. Im unsure if the representative from Comcast was an actual employee or if he was working for a subcontractor that works on behalf of the larger organization. This happens quite often in the call center and customer service world. Large organizations outsource customer service and call center efforts to organizations who specialize in these types of things. Back in my days working for OfficeMax, I served as the HR Director and was responsible for the Telesales Center where we called in businesses to sell them paper and office supplies. The work was done in house, and I can tell you from experience, it was extremely challenging finding good people that would perform to expectations at the salary they were expected to accomplish these things. This challenge alone was the reason I started this blog and joined Twitter to recruit and hire candidates in places and where the competition wasnt searching. One of our major competitors at the time was Office Depot who outsourced their B2B and telesales selling to another company. Employees Are Ambassadors of Your Candidate Consumer Brand Regardless of whether Comcast outsourced or hired in house for their retention specialists, it doesnt matter. That person is the representative of the brand. They are an ambassador of not only your candidates, employees but also customers of your brand and company. They are hired to do a job and their trainers are hired to train them during new hire orientation. Equally important is that managers are responsible for coaching and leading these teams. HR has a hand in the game as they are responsible for moving these employees through systems, providing support and most importantly setting compensation standards and bonus structures for those that meet expectations for the particular job at a company. The Comcast customer service debacle isnt really about getting better customer service. Its about hiring, training, incentivizing and building a pipeline of great talent because without it, you get that guy who is now the person that is synonymous with the service they receive at the number 1 cable and internet providing company. If thats the case, I think I hear AOL dialup services calling my name.

Will Employment Gaps Hurt My Executive Job Search - Executive Career Brandâ„¢

Will Employment Gaps Hurt My Executive Job Search With unemployment at around 10% and quest for new employment every now and again loosening up past 10 to a year, increasingly more official occupation searchers are adhered making sense of how to manage delayed work holes on their resumes and other vocation advertising interchanges. How would you best arrangement with these holes and not hazard sending up a wide range of warnings? You cannot lie and make up a vocation to fill the hole. You cannot expand the length of work for occupations on either side of the hole that is lying as well. Another examination by Recruiting Trends offers trust. The May 2010 overview of 111 national selection representatives uncovered that theyre pondering screening and drawing in ability: 81% of enrollment specialists will loan mercy to delays on the resume 89% of spotters will take a gander at chipping in as a choice to vocation work to fill in the hole 93% of spotters were sure on impermanent and consultative commitment as an extension between positions 48% of scouts would look toward people hoping to make a huge profession change Your takeaway Perhaps recruiters and recruiting specialists arent as worried as they used to be about work holes. Be that as it may, play it safe. Avoid holes altogether with a counseling gig or by chipping in. The two choices give an abundance of advantages and can, in themselves, lead to long haul openings for work. Progressively about the advantages of volunteer in my Executive Resume Branding post, Volunteering Powers Up Your Personal Brand, Network, and C-Level Executive Job Search. Other related posts: The Inside Story on Working With Executive Recruiters Step by step instructions to Write An Irresistible C-level Executive Brand Resume 16 Deadly Executive Job Search Mistakes Step by step instructions to Tap Into Hidden C-level Executive Jobs 00 0

Selection criteria The key to your dream government job

Choice standards The way in to your fantasy government work Determination Criteria: The Key To Your Dream Government JobPosted October 13, 2011, by Sue Stevens It can be securely said that the way in to your fantasy government work is your choice models proclamation. Determination standards are focal while going after positions in the Australian Public Service and state, an area and neighborhood governments. Moreover, determination standards are additionally being generally utilized by the network segment, proficient affiliations, colleges and TAFE, and even by some private division associations. Choice models are turning out to be increasingly normal and can represent a genuine test to individuals who arent sure how to answer them effectively. What precisely are determination rules? Determination standards are the aptitudes, capacities, information, encounters, capabilities and individual characteristics that you should play out the job youre applying for. They help the business to locate the correct individual for the position and your main responsibility is to persuade them that is you, by tending to one by one and showing how well you fulfill every prerequisite. Choice standards can extend from general (great relational abilities) to quite certain (propelled level aptitudes in creating reports and spreadsheets). They can likewise run in significance, from fundamental (must need) to less significant or alluring (ideal to have). Up-and-comers need to fulfill all the fundamental models so as to be considered for an occupation. For what reason are choice rules significant? Numerous individuals going after government positions just because may not know about exactly how significant your choice measures reactions are. They are a basic piece of going after most government positions and basic to making an exceptional application. Regardless of whether you have a splendid resume that shows you have incredible abilities and capabilities to carry out the responsibility and you have composed a completely hair-raising introducto ry letter, in the event that you dont address the determination models in a different record that clarifies how well you fit every prerequisite, odds are you will be ignored. Satisfying the choice standards as per the general inclination of the choice board of trustees is the main way you can make it over the line to the following phase of the enrollment procedure the meeting. The application pack With government positions and different employments that require a determination measures articulation you will frequently be given an application unit that will let you know precisely what to submit with your application. This can by and large be found on the companys site or connected to the activity ad. On the off chance that its not on the site, call the organization and have it conveyed to you. So what would you be able to hope to discover in an application pack? They are commonly exhaustive and give you an outline of the office, an application structure, guidelines, the choice measur es, obligation explanation and other data, for example, OHS systems. These application units are generally exceptionally clear and clarify precisely what you have to do to apply. Adhere to these guidelines and you ought to have no issue applying effectively. On the off chance that you have any questions, call the HR Department to ensure everything is clear. Its preferable to pose inquiries over hazard botching your application, which could unavoidably cost you the activity. Composing your reactions Once you have the data pack and have composed a triumphant introductory letter and electrifying resume (explicitly for this activity obviously!), youre prepared to begin on your choice rules proclamation. This is the most significant piece of your application and ought to consistently be incorporated as a different record. There is no firm principle about to what extent reactions ought to be. A few organizations and government divisions don't need anything else than a section for every ru le; others don't have a cutoff. As a guide, keep to around 250 words for each rule (or roughly three passages) and attempt to be as compact as conceivable never more than one A4 page for every rule. You dont need the assessor to nod off before they wrap up your announcement! Top 10 hints for tending to determination measures Be straightforward don't make unsupported cases that you cannot validate. Peruse cautiously and ensure you comprehend key expressions, for example, involvement with and information on. Give substantial instances of your case (think STAR circumstance, task, activity, result). Ensure the models are applicable. Utilize immediate, dynamic action words and address all pieces of the determination measures. Look at to locate the greatest length for every reaction never more than an A4 page for each basis and generally a large portion of a page is bounty. Use projectile (spot) focuses to demonstrate your capacity to compose succinctly and obviously. Use language that is pertinent to the position however keep away from extreme utilization of language. Edit your work cautiously. Get another person to edit your reactions. Still puzzled? View our example key determination measures reactions to kick you off. ResourcesMy first resumeCover letter for my first jobCareer Insider StoriesShelley Lask - Body Positive Health and FitnessInterested in turning out to be a?Human Resources OfficerGeneral ManagerBusiness ManagerAccountantOffice AdministratorPopular Career Searchesadvertising curators work descriptionjob application spread letterkey choice measures models enlisted nurseselection standards models freeentry level expense bookkeeper expected set of responsibilities CoursesBachelor of Social WorkEnquire Online Enquire OnlineCertificate III in Health AdministrationEnquire Online Enquire OnlineBachelor of Criminal JusticeEnquire Online Enquire OnlineCertificate III in Allied Health AssistanceEnquire Online Enquire OnlineSue StevensRelated ArticlesBrowse mo reCareer progressionHow To Ask For A Letter of Recommendation: An Email TemplateIf you're searching for a new position or assembling an application to make a beeline for school, you have preferable things to stress over how to request a letter of proposal. Here's an email format that removes the mystery from it.CounsellingMental HealthMental Health Week 2013: advancing awarenessIt's Mental Health Week and we've been conversing with some motivating individuals who have transformed their psychological maladjustment into a positive way forward.Employment trendsLeadershipThe top 6 abilities you'll require in 2014Want to stretch out beyond the bend before the new year? We've done the examination to give you the top delicate aptitudes businesses will need in 2014.

Where to Get Resume Writing Assistance Online

<h1>Where to Get Resume Writing Assistance Online</h1><p>Resume composing help is something that is effectively accessible, particularly with regards to online work help. Numerous organizations have sites and are searching for qualified up-and-comers who can give extraordinary help continues and introductory letters. Along these lines, what would you be able to never really out where to get continue composing assistance?</p><p></p><p>One method of discovering where to get continue composing help is by making an inquiry or two for the appropriate responses that you are looking for. You will realize where to discover continue composing help in the event that you are in a situation to ask individuals, including your potential manager, about the sort of help that they would require. This is on the grounds that you will have the option to know precisely which organizations to look into.</p><p></p><p>For example, there are a few full-administration organizations that have proficient resume essayists that spend significant time in helping people make their resumes. These experts will help you by giving you a point by point layout that incorporates the significant pieces of your resume. You will likewise have the option to get guidance on composing resumes from them which will remember tips for how to place your abilities in the privilege areas.</p><p></p><p>The most ideal approach to discover online assistance is to utilize Google or some other web search tool to get a thought of which organizations to investigate. These web indexes will give you a broad rundown of organizations and it will likewise permit you to limit your choices by picking the fundamental ones that you might want to work with. You can limit your decisions by looking over the main ones or setting off to a neighborhood office and request to address somebody at that specific company.</p><p></p>& lt;p>On the web, it is anything but difficult to discover where to get continue composing help as a large portion of the administrations are for nothing out of pocket. Likewise, you will likewise have the option to get helpful hints via looking through online which can demonstrate valuable in your pursuit of employment. These tips are accessible in various configurations and can be printed out to take with you at whatever point you need them.</p><p></p><p>Even however many resume administrations can be discovered on the web, it is as yet a smart thought to request an expert resume author face to face so you can get increasingly legit input. It is significant that you don't just get any resume in light of its quality yet rather look into with regards to the qualifications of the person who composed it.</p><p></p><p>The first thing that you have to do in your pursuit of employment is to check the foundation of the organization that yo u are thinking about, just as the certifications of the person who has made the resume. You ought to likewise ensure that the people you are keen on are learned about the region that you are searching for. When you have these essential things made sense of, you will find that you are well en route to being successful.</p>